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Article

My disk is full — what now?

What is using the space and how to free it.

Common causes

Old backups sitting in public_html.
Logs and error_log files.
Oversized mailboxes.
WordPress revisions and cache.

Clean up

File Manager → sort by size and delete what you no longer need. Or upgrade the plan.

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Chat & privacy

With permission, support sees your presence and, according to enabled settings, IP, device and public page. Metadata retention: 24 hours, scheduled for hourly cleanup. Names and conversations are retained separately. You can chat without visitor presence. Privacy