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Astronaut / EXPLORE

Frequently Asked Questions

Editorial status

Editorial draft — Astronaut must verify its legal identity and service terms before publication. This text is not yet an effective agreement.

Which plan should I choose?

Compare Starter plans for a small site and Business plans for multiple business sites. WordPress has its own category. Confirm runtime requirements for Laravel/React; Django/Python needs an appropriate VPS/deployment environment. Check disk, traffic and billing term in the catalog.

Does payment mean activation?

No. Payment and activation have separate statuses. Automated services become active only after a confirmed result. Inquiry-only offers require prior confirmation. If a payment outcome is unknown, do not pay again until support checks it.

Domains, migration and backups

Searching does not register a domain. A taken domain cannot be bought as an available registration; only supported extensions are offered. Save files/databases and plan DNS before migration. Backup frequency and restore terms must be confirmed in the order. Use an account ticket for help.

Services

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Chat & privacy
With permission, support sees your presence and, according to enabled settings, IP, device and public page. Metadata retention: 24 hours, scheduled for hourly cleanup. Names and conversations are retained separately. You can chat without visitor presence. Privacy